Payment options are: Any Cheque, Credit or Debit cards suitable for online shopping (only VISA or Mastercards accepted). Cash deposits are also allowed, please remember to use your order number and email your proof of payment to hello@efama.africa EFT are also allowed, please remember to use your order number and email your proof of payment to hello@efama.africa

When you place your order, at checkout, you can choose to add a new credit card or remove a credit card. You can also go on to payment methods in the menu Select Cards Select add a card. Select Save

Getting onto the eFama Marketplace is as easy as 123, all you need is to download the mobile app onto your smartphone only, we unfortunately do not have a PC or Laptop app as yet. eFama App is available for free on the Google Play Store for Android phone users and the App Store for iPhone users. Once you have the app installed into your smartphone you can either create an account or use your social media or gmail to signup After you have provided all your details, you will be ready to start shopping. You will have to press home to start shopping.

To edit your details: Go to your profile Select Manage my Account Select the information you want to change Input the new information Select save to update the new changes

It takes up to 7 days to receive your order.

When your order is on its way, you'll receive a notification from us. Please ensure that you’ve enabled notifications to receive delivery updates.

The delivery fee is between R60 - R100 depending on the proximity of your delivery address to the farm you’re ordering from.

Go to your profile Then My Account Select My address Update my address Click Save

eFama App minimum order value is R500 per order

Yes, however you can only order from farmers in the same area. Should the farmers not be allocated in the same area you will need to place a separate order.

Your order will be updated at every step. Go to your profile Then My orders Then Processed or Shipped Orders Track My order Please ensure that you’ve enabled notifications to receive delivery updates.

We unfortunately do not have a PC or Laptop app as yet. eFama App is available for free on the Google Play Store for Android phone users and the App Store for iPhone users.

Yes, you can send an order to any address that is currently serviced by eFama App. Go to your profile Then My Account Select My address Then Add another address You can add as many addresses to your profile as you wish. Click Save

You can cancel your order within 24 hours of placing it. Go to your profile My Orders If your order status is not saying “processed” you can still cancel Select “Cancel Order”

Please note that you can only return items within 12 hours. If an incorrect or damaged item was received, email the following to hello@efama.africa Order number. A list of the incorrect or damaged items. Attach a picture of the incorrect or damaged items in the format PNG or JPEG. How long will it take to receive my refund? 3 to 5 business days

3 to 5 business days

Our Help Centre is available from 8am to 5pm daily.

Yes, you can place an order 24/7

Should you have any queries please contact us via email at hello@efama.africa or fill this form or call us on 010 035 4945 or +27715676301